This is the story of how we used open source principles at Red Hat to develop a new workflow for our technical support staff based on collaboration. There are two key parts to the story: discussing the process we used to develop our new collaborative work flow, and an overview of that new collaborative work flow itself.
Making Innovation Happen
A Global Aggregation of Leading Edge Articles on Management Innovation, Creative Leadership, Creativity and Innovation.
This is the official blog of Ralph Kerle, Chairman, the Creative Leadership Forum. The views expressed are his own and do not represent the views of the International or National Advisory Board members. Tweet ______________________________________________________________________________________